Deposit & Cancellation Policy

Reservation Deposits

Submission of a reservation deposit through CruiseAve™ does not constitute a confirmed booking. All reservations are subject to advisor review, supplier availability, pricing verification, and final confirmation by a CruiseAve™ advisor operating through currently authorized supplier and agency relationships.

Deposits are applied toward the total cost of your travel reservation once all supplier confirmations are obtained and the booking is formally confirmed in writing by your CruiseAve™ advisor.

No Booking Guarantee

Placement of a deposit holds your inquiry in active advisor review status. CruiseAve™ makes no guarantee that a specific travel product, resort, cruise, or date will be available at the time of advisor verification. In the event that your requested travel product is unavailable, your advisor will present alternative options.

If no suitable alternative is available and you choose to cancel, your deposit may be returned subject to supplier terms and the conditions outlined below.

Cancellation Terms

Cancellation policies vary by supplier and are disclosed to you in your formal reservation confirmation. General guidelines:

• Concierge Planning Sessions ($250): Non-refundable once the session has been initiated.

• Escape Week™ Deposits ($500): Subject to supplier cancellation terms. Refundable up to 60 days before travel; non-refundable within 60 days.

• Cruise Deposits ($1,000): Subject to cruise line cancellation policy, typically non-refundable within 90 days of sail date.

• Resort Deposits ($750): Refundable up to 45 days before check-in; non-refundable thereafter.

• Private Journey Deposits ($1,500): Non-refundable once itinerary design has commenced.

• House of Noir™ Reservations ($2,000): Non-refundable. Reservation may be transferred to a new date subject to availability.

Pricing Changes

All quoted pricing is subject to change pending supplier availability, seasonal pricing adjustments, and final reservation confirmation. CruiseAve™ will notify you of any material pricing changes prior to final booking. You have the right to accept or decline the revised pricing.

Airfare, resort fees, gratuities, port taxes, transfers, travel insurance, and excursions are not included in deposit amounts unless expressly stated in writing.

Refund Processing

Approved refunds are processed within 5–10 business days to the original payment method. CruiseAve™ does not issue cash refunds. All refunds are subject to Stripe payment processing timelines and applicable supplier terms.

To request a refund, contact info@cruiseave.com with your reservation reference number. Refunds are not guaranteed and are subject to advisor and supplier review.

Force Majeure

In the event of force majeure, including but not limited to natural disasters, government travel advisories, pandemics, or supplier insolvency, CruiseAve™ will work with you and our supplier network to offer alternative travel dates or travel credits. Monetary refunds in force majeure situations are subject to supplier policies and are not guaranteed.

Travel Fulfillment Notice

CruiseAve™ is an independent travel advisory brand. Third-party host-agency references and credentials are temporarily suspended while authorization is being updated.

Third-party host-agency credentials are temporarily not displayed while authorization is being updated.

P.O. Box 351, Huntington, IN 46750

For questions regarding this policy, contact us at info@cruiseave.com.